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FAQ

TAT

How long does it take to fulfill orders? 

Please allow 2-3 business days from the date you placed your order for your orders to be fulfilled and shipped out. If you have to make any changes during this time, please contact hello@shophiaria.com as soon as possible. We will not be able to make any changes once your order has been fulfilled. 

SHIPPING 

How long will shipping take? 

Depending on the shipping option you picked, USPS standard shipping is 2-8 business days and USPS priority is 2-3 days. Tracking information is always provided with every order. 

Is my shipment insured? 

If you select USPS priority shipping, your shipment is insured for up to $100. 

Do you ship internationally? 

Yes, but international residents pay for shipping costs and any duties/custom fees that may apply. They are not eligible for Free Shipping promotions. 

Do you provide free shipping? 

We provide Free Domestic Shipping on all orders $99 and up and a flat rate of $10 USPS priority shipping for bags on orders under $99. 

My package is missing. What should I do? 

Unfortunately, we are not responsible for lost or stolen packages. Once they leave our facility and are handed over to USPS, it is their responsibility. Please contact them directly regarding your package and have your tracking information on hand. 

RETURNS

What is your return policy for bags? 

If you change your mind, we are happy to accept returns if it is within 7 days of the receipt of your shipment. It must be in the original condition, in it's original packaging with all tags attached - unused and undamaged. Please note that you are responsible for the shipping costs. It will be deducted from your refund. To return, please contact orders@shophiaria.com for your return label. There are no restocking fees. 

Once we receive the returned item and it is accepted, we will process a full refund to your original form of payment or provide store credit (depending on the situation). 

International orders and custom orders are FINAL. No returns accepted. 

I purchased something from the Imperfect Sale. Can I return it?

Products purchased from the Imperfect Sale at a steep discount are non-refundable as they are marked as FINAL SALE due to the defects. When you make an imperfect purchase, you are agreeing to these terms as it is stated on the product page. 

I purchased something with a steep discount. Can I return it? 

Products purchased with a discount of 35% or more are not eligible for a return. 

 I received my item and it is damaged. What should I do? 

We ensure that all of our items are made with the highest quality and packed with a lot of love. Prior to shipment, each product is thoroughly inspected for quality check by yours truly. In the very unlikely event that you receive a faulty or damaged item, please contact orders@shophiaria.com within 48 hours of the receipt of shipment with details of the damage, photos of the damage and order number/confirmation. 

Once we receive the returned item, we will process a full refund or provide store credit (depending on the situation). It must be in the original condition, in it's original packaging with all tags attached. 

Please note that we will not cover shipping costs or provide a refund for items that are found to be damaged due to wear and tear or misuse - anything not related to the manufacture of the item. 

PUBLIC RELATIONS

Do you do collaborations? 

We are currently not doing Collaborations at the moment but we are always looking for boss moms who would genuinely like to promote our awesome bags! Fill out our Brand Ambassadors Application form and we will be in touch if we feel that you're a perfect match. 

BAG CARE

What is the best way to care for my bag?

Please be cautious when using the hide-away top handle if the bag is packed and heavy as the strap may be removed from the eyelet from excess weight or too much force. In terms of cleaning, the bag is water resistant on the exterior and interior - spot cleaning with a wash cloth or wet wipe will easily clean any residue that may appear when used.  

MORE QUESTIONS? CONTACT US.